For wrapped bouquets, trim the flowers at the bottom and place in lukewarm water. For vase arrangements, check the water level after a day or two and refill with lukewarm water if needed. The flowers would also love a fresh cut and fresh water after a couple of days. Some blooms live longer than others. Discard any stems that are past their prime so you can continue enjoying the rest.

Often the person isn't home, doorbells are broken, or apartment main doors are locked. A phone number helps our drivers troubleshoot if needed so we can successfully get your flowers delivered!

We buy as much locally grown product as possible. Spring through Fall we estimate that at least 75% of our flowers are grown within a few hundred miles of the Bay Area. That being said, if there are flowers native to other parts of the world that are too spectacular to resist, we will buy a small amount of them to enhance the beauty of our arrangements.

Flowers have all different lifespans. You should expect our arrangements to last about a week but we’ve heard that they often last longer. On the flip side, some blooms are spectacular show stoppers but only for a few days. We do our best to mix these with longer lasting stems so you can enjoy your bouquet as long as possible (just take those out once they’re past their prime and keep loving the rest).

The price of flowers (along with everything else) has been drastically affected by the pandemic. Many growers sadly went out of business and the ones who are hanging on deal with increased costs of water, electricity, soil, etc. Know that when you're spending your hard earned dollars with us, you are not only supporting our team but the many farmers we support.

We love any reason to have a good time with beautiful blooms, friends, and our community. We host flower and wreath workshops, collaborative mixers, flower happy hours, bridal/baby showers, and birthdays. Let's party together!

Absolutely! We're happy to bring the party to you. We can set up an arrangement workshop at your home, host a wreath workshop at your office, or create a bouquet bar for your bestie’s birthday.

For events at Floralounge:  Tickets are non-refundable. If you're unable to attend, you are welcome to transfer tickets to another person or we can issue you a credit toward a future event.

For daily floral orders:  We require 48 hours notice for a full refund. If you need to cancel within 48 hours, you will receive a store credit toward a future purchase.

For weddings and events: Please request our events contract for further details. 

Our studio isn't open for unplanned walk-ins, but don't worry! If you'd like to pick something up, simply place an order and pick a time from our online calendar. If that doesn't quite fit your schedule, just shoot us an email, and we'll work together to find a time that suits everyone.

No problem! If we could know a week in advance, that would be ideal. You can change the details in your account profile or send us an email.

We love designing for specific areas! If you want to send us photos of your space, we can find the perfect vases and flowers for it.

That's right up our alley! We'll handpick the most stunning flowers every week, bundle them up, and deliver them straight to your doorstep. Then, it's your turn to play florist and create some at-home magic.